Seagate ST31230N/ND Guia de Instalação descarregar pdf (Página 229)

Troubleshooting operational problems 15-15

User-reported problems

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

What to do if the

message waiting

indication is delayed

If the message waiting indication (MWI) is delayed, follow

these steps.

Step Action

1 Ensure that the CSQI and CSQO parameters

controlling message buffer size in the Meridian 1 are

sufficient to handle the traffic. If they are not,

recalculate the registers.

Note: See Chapter 9, “Installing the EC 11 to

Meridian 1 Option 11 switch interface” for the

recommended parameter values. The switch must be

reinitialized after changing these values.

2 Verify that the AML link is up. See “AML link

problems” on page 15-6.

3 Review the Meridian 1 history file for HDLC restarts

or CSL outages that result in MWI messages being

lost between Meridian Mail and the Meridian 1.

4 Increase the user’s storage limit if the limit is

exceeded frequently and the user complains of

delayed messages.

5 Send a broadcast message and verify that all users

receive MWI.

6 Run the Set MWI utility from the Tools level and

verify that all users receive MWI.

7 If an interrupted dial tone is used for MWI

notification, ensure that there are sufficient digitone

receiver resources on the Meridian 1.

Note: Meridian 1 traffic reports can be used as a tool

to verify insufficient DTR resources.

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Seagate ST31230N/ND Guia de Instalação Página 229