
Troubleshooting startup problems 14-19
System fails to start completely
Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999
Troubleshooting stage
10 startup failure
This stage should normally take several minutes. If the
startup fails during stage 10, follow these steps.
Troubleshooting stage
11 startup failure
If the startup fails during stage 11, follow these steps.
Step Action
1 If the problem is in Node 2, power down, then power
up to reset the system.
2 If the problem persists, replace the affected
Enhanced MMP40 or MMP40 card.
3 If the problem occurs on both nodes, follow the
procedure in “System bus diagnostics” in this
chapter.
Step Action
1 Check the SEERs for problems when loading
programs. If any such SEERs are observed, follow
the actions suggested in the
Meridian Mail
Maintenance Messages (SEERS) Guide
(NTP 555-7001-510).
2 Observe the terminal output during stages 7, 8, and
9 for any indication that Node 1 is not InService. If
there is any indication that Node 1 is not InService,
contact your Nortel support organization.
3 If Node 1 is InService, but the system will not
progress past stage 10, then
a. Replace the Enhanced MMP40 or MMP40 card in
Node 1.
b. Check for EC 11 power problems.
c. If the problem occurs on both nodes, follow the
procedure in “System bus diagnostics” in this
chapter.
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