Seagate ST31230N/ND Guia de Instalação descarregar pdf (Página 205)

Troubleshooting startup problems 14-15

Troubleshooting terminal problems

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

What to do if you

suspect problems with

the terminal cables or

setup

If you suspect a fault in the terminal setup, operation, or

communications cables, perform the following steps.

Step Action

1 Make sure the terminal is installed and configured

as described in “Configuring the administration

terminal” on page 8-40.

2 If the terminal was working previously, enter the

terminal setup and perform “Clear

Communications,” then reset the terminal.

3 If the terminal was working previously and the

printer is printing the SEER reports, enter the

terminal setup and verify that the terminal is not in

the controller print mode. The print mode should be

“Normal Print Mode.”

4 Ensure that the Hold Screen key is not on. If the

terminal indicates a “Hold” status in either the area

at the bottom of the screen or by the LED on the

keyboard, press F1 to release the hold.

5 Check all cable connections to the terminal.

6 Replace cables and adapters one at a time.

7 Check the printer setup and status; see Chapter 8,

“Cabling, installing, and configuring the peripheral

devices” for the correct setup.

8 Clear any printer faults (out of paper, paper jam) and

put the printer online.

9 To ensure that the terminal is functional, enter the

setup mode, change the terminal setup to enable

“Local Echo,” and, with the printer attached, enter

text from the terminal keyboard. The text you enter

from the keyboard should appear on the terminal

screen. Disable “Local Echo.”

10 Check the terminal primary port, using the method

described in the owner’s manual.

11 Ensure that the RS-232 cable(s) are the correct

type. Swap the null modem cable for a straight-

through cable to see if the problem clears.

12 If all of the above tests are OK and none of the

replacements fix the problem, replace the terminal.

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Seagate ST31230N/ND Guia de Instalação Página 205

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