Seagate ST31230N/ND Guia de Instalação descarregar pdf (Página 219)

Troubleshooting operational problems 15-5

“Service is unavailable” when calling Meridian Mail

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

“Service is unavailable” when calling Meridian Mail

Troubleshooting when

there is no connection

to Meridian Mail

If the system has started up and appears to run normally, but

there is no connection to Meridian Mail when you try to call,

perform the following procedure.

Step Action

1 Verify the configuration of the Meridian Mail DN in

the VSDN table.

Note: See the

System Administration Guide

(NTP 555-7001-301) for configuring details.

2 Check that the Application Module Link (AML) link

status is up on the Meridian 1 by checking load 48,

AML status.

3 Verify that the primary DN in the Meridian Mail

Channel Allocation Table (CAT) matches the Main

ACD Queue in the Meridian 1.

4 Ensure that the VASID in the Main ACD queue DN

matches the VASID in the Meridian 1 configuration

record.

5 Verify that each service enabled on your system has

the appropriate greeting and menu choices greeting

recorded.

6 Verify that each Time Of Day controller, menu

service, Thru Dial, and Announcement Service has

the correct service IDs.

7 Check SEERs for any operational problems.

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Seagate ST31230N/ND Guia de Instalação Página 219