Seagate ST31230N/ND Guia de Instalação descarregar pdf (Página 143)

Configuring the Meridian 1 Option 11 switch 10-9

Adding virtual ACD agents on the Option 11 switch

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

Defining the virtual

ACD agent

Each Meridian Mail voice channel requires a virtual ACD

agent defined on the Option 11 switch. The system defines

the ACD agents as M2008 phone sets using Overlay 11.

The EC 11 uses the same TN format as used on the Option 11

switch. The same TN used to define an ACD agent on the

Option 11 can be used (without translation) to define the

corresponding voice channel during installation of Meridian

Mail EC 11.

See the following table for the input scheme for ACD agent

TNs on the Option 11 switch and Meridian Mail EC 11.

Input scheme for ACD

agent TNs

For example, if you install the MGate card into card slot 6 on

the Option 11 switch, enter the TN of the ninth agent as “6 8”

on the Option 11 switch and on the Meridian Mail EC 11.

TN input on Option 11 switch

TN input on

MMail EC 11

MGate card slot Unit Card Unit

2 (main cabinet, slot 2) 0–15 2 0–15

6 (main cabinet, slot 6) 0–15 6 0–15

10 (main cabinet, slot 10) 0–15 10 0–15

14 (first expansion cabinet, slot 4) 0–15 14 0–15

18 (first expansion cabinet, slot 8) 0–15 18 0–15

22 (second expansion cabinet,

slot 2)

0–15 22 0–15

26 (second expansion cabinet,

slot 6)

0–15 26 0–15

30 (second expansion cabinet,

slot 10)

0–15 30 0–15

1 2 ... 138 139 140 141 142 143 144 145 146 147 148 ... 271 272

Sem comentários

Seagate ST31230N/ND Guia de Instalação Página 143