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17-26 Troubleshooting operational problems
Administration problems
Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999
System backups (disk
to disk) do not
complete properly
When disk-to-disk system backups do not complete properly,
follow these steps.
2 Examine the SEER printouts for information on where the error
is occurring. Consult the
Meridian Mail Maintenance Messages
(SEERs) Guide
(NTP 555-7001-510) for each relevant SEER
and the appropriate action to take for that SEER.
3 Verify that the voltage is correct at the CEPS connectors. See
“Troubleshooting terminal problems” on page 16-15.
4 Verify that all SCSI cable connections are secure.
5 Check that the tape drive is securely seated and is installed in
the correct MSU slot. Refer to Chapter 7 for slot designations.
6 Replace the tape unit.
7 If the backup was unsuccessful, substitute a replacement tape
drive and attempt the backup again.
Note:
Verify that the full or partial backup was successful
before moving on to another task.
Step Action
Step Action
1 Examine SEER printouts for information on where the error is
occurring. Consult the
Meridian Mail Maintenance Messages
(SEERs) Guide
(NTP 555-7001-510) for each relevant SEER
and the appropriate action to take for that SEER.
2 Verify that the voltage is correct at the CEPS connectors. See
“Troubleshooting terminal problems” on page 16-15.
3 Verify that all SCSI cable connections are secure.
4 Ensure that the disk drive is securely seated and is installed in
the correct MSU slot. Refer to Chapter 7 for slot designations.
5 If the backup was unsuccessful, substitute a replacement disk
drive and attempt the backup again.
Note:
Verify that the full or partial backup was successful
before moving on to another task.
- 555-7061-250 1
- P0904489 2
- Publication history 5
- Standard 1.0 6
- November 1999 6
- Contents 7
- Installing power supplies 6-1 8
- Contents vii 9
- 14 Adding a node 14-1 10
- EC system to Release 13 15-1 11
- 18 Hardware maintenance 18-1 12
- A Terminal configuration A-1 12
- B Modem configurations B-1 12
- flowcharts C-1 13
- Index Index-1 13
- About this guide 15
- • cartridge tape units 17
- • cable harnesses 17
- Chapter 1 19
- Introduction to Meridian 19
- Mail Modular Option EC 19
- Node expansion on an 21
- Switch requirements 25
- Chapter 2 27
- Preparing for installation 27
- Tools required 29
- Chapter 3 31
- Assembly overview 31
- Installation tasks 33
- 3-4 Assembly overview 34
- Chapter 4 35
- Unpacking and inspecting 35
- PCP removal 40
- Chapter 5 41
- Installing a column or 41
- Installing a column 43
- Installing a module 43
- Module doors and I/O 44
- Module identification 44
- Chapter 6 47
- Installing power supplies 47
- Location of power 49
- AC system 50
- DC system 52
- Chapter 7 55
- Installing the disk drives 55
- Modular Option EC 57
- Setting the SCSI ID for 59
- Risk of electrical shock 59
- Installing disks in an 60
- Slot locations 62
- Location of disk 62
- Installing disks in a 66
- Disk drive diagrams 67
- SCSI I/O connector 69
- DC power connector 69
- J1 SCSI I/O connector 76
- (See photo on next page.) 78
- Overview of tape drives 80
- Tandberg tape drive 81
- Archive tape drive 82
- Risk of data errors 83
- Tape drive location 84
- Tape drive installation 85
- Installing the tape 86
- Chapter 8 89
- • Set the backplane switches 90
- Backplane switch settings 91
- Setting the backplane 93
- (unshadowed system) 93
- S4 and S5 address 96
- S7 EVB terminator 97
- Removing, checking 99
- Switch settings 100
- NT6R15AA S2 OFF ON 100
- Introduction 101
- Location of 101
- cards in a 101
- 6 MSU4MSU2 78 11 102
- Location of utility cards 103
- Location of VP cards 104
- Enhanced MMP40 105
- Chapter 9 107
- Installing intramodule and 107
- Overview 108
- References to 109
- Extraction tool 110
- Angle this end 111
- Risk of equipment damage 114
- Installing RS-232 cables 115
- Installing the external 117
- EVB cabling guide 117
- External voice bus cabling 119
- Installing EVB 120
- Installing EVB cables 122
- Chapter 10 123
- Installing, cabling, and 123
- Installation overview 125
- Installing the A/B 126
- Meridian Mail 127
- Installing the primary 128
- Installing a MAT 129
- System Administration Tools 130
- LA75 Plus Companion and LA30 133
- Configuring the LA75 134
- Plus Companion 134
- LA75 printer default settings 135
- Configuring the LA30 136
- Companion printer 136
- LA30N Companion printer 137
- printer default 138
- Installing the HP 140
- Thinkjet printer 140
- ThinkJet 141
- “Modem configurations.” 143
- Supported modems 144
- Installing the remote 144
- Installing a GAC 146
- Meridian 147
- Installing a networking 148
- Backplane to 152
- I/O cable 152
- Chapter 11 157
- Installing the Meridian 157
- Mail to PBX interface 157
- Mail and the Meridian 1 159
- Installing the network loop 161
- Installing the network 163
- Using direct cabling 164
- Using indirect cabling 165
- System Administration Guide 166
- Hardware 167
- Software 167
- See Notes on the next page– 171
- Installing the MSDL 173
- Tens Ones 175
- (QPC513H or later) 176
- Installing the ESDI 177
- Step Action 178
- Circuit Card Installation 179
- Installing the AML cabling 180
- Chapter 12 183
- Configuring the 183
- Meridian 1 183
- Getting started 185
- ROM selection 186
- Single-CPU Meridian 1 187
- Dual-CPU Meridian 1 187
- Defining the ESDI and 189
- Configuring the ESDI 189
- Enabling ESDI ports 195
- (ESDI, X11 Release 17 195
- Activating the AML 196
- (ESDI, X11 Release 18 196
- Status messages 196
- Defining the MSDL 197
- Defining Meridian Mail 201
- Overlay 15 prompts 201
- Quick Reference Guide 203
- Features and Options 205
- Configuring the route 206
- Defining the primary 207
- Meridian Mail ACD 207
- Defining Voice 209
- Services ACD queues 209
- Programming the network loop 210
- Verifying the network 212
- Adding ACD agents 213
- Overlay 11—ACD agents 215
- Call routing options 217
- (NTP 553-2301-105) 218
- Saving Meridian 1 changes 220
- Chapter 13 221
- Starting up and 221
- Starting up Meridian Mail 223
- Hexadecimal display 225
- Reset button 225
- System Installation and 226
- Modification Guide 226
- Administration Guide 227
- Configuring Meridian Mail 228
- System 229
- Acceptance testing 230
- Chapter 14 231
- Adding a node 231
- Powering up or down 234
- Expanding unshadowed systems 235
- Expanding from a 1- to 236
- Expanding from a 2- to 239
- Expanding from a 3- to 242
- Expanding from a 4- to 246
- EC by several nodes at once 249
- Expanding shadowed systems 250
- See the illustration below 251
- Expanding from a 253
- 2-node to a 3-node 253
- Terminator 255
- 3-node to a 4-node 257
- 4-node to a 5-node 260
- Shadowed multi-node expansion 264
- Chapter 15 265
- Converting from an 265
- EC system to Release 13 265
- Hardware conversion 267
- Hardware requirements 268
- Replacing the 68K 269
- Installing a 9600 bps 270
- Chapter 16 273
- Reference documents 275
- Normal startup sequence 276
- Behavior of LED indicators 278
- Normal bootup sequence 279
- System status 282
- DSP Port Status screen 284
- Bootup problems 285
- Correcting a blank 287
- Determining a problem 288
- Power problems 290
- NT7D67CA 291
- TB1 in pedestal 292
- Testing the DCEPS 293
- Resolving AC system 294
- Testing the power 294
- 230 V AC 295
- Determine stage of 296
- Troubleshooting bootup stages 297
- Troubleshooting stage 297
- 1 or 2 bootup failure 297
- 3 bootup failure—disk 298
- 9 bootup failure 300
- 10 bootup failure 300
- 11 bootup failure 301
- Disk subsystem check 302
- System bus diagnostics 303
- Hardware diagnostics 304
- Utility card diagnostics 305
- VP diagnostics 306
- SCSI subsystem problems 307
- Chapter 17 309
- Troubleshooting 309
- System-level problems 312
- Meridian Mail service 314
- AML problems 315
- Link maintenance 316
- Call and database 316
- AML status 317
- ESDI/AML states 318
- MSDL/AML states 318
- ESDA error messages 319
- CSA error messages 320
- Status and diagnostic 321
- ENL AML n ACMS 321
- ENL AML n AUTO 321
- STAT CMS n 324
- STAT AML n 324
- STAT ESDI 324
- Option EC and the Meridian 1 325
- Voice card/channel problems 327
- Channel status 328
- Channel status Idle 329
- Silent channels 330
- Silent channel—calls 331
- Administration problems 332
- System backups (disk 334
- User-reported problems 335
- Message waiting 336
- Call Sender does not 336
- Revert DN does not 337
- Chapter 18 339
- Hardware maintenance 339
- Power supply replacement 341
- 18-4 Hardware maintenance 342
- Printed circuit packs (PCPs) 343
- 18-6 Hardware maintenance 344
- Hardware maintenance 18-7 345
- 18-8 Hardware maintenance 346
- Hardware maintenance 18-9 347
- 18-10 Hardware maintenance 348
- Hardware maintenance 18-11 349
- 18-12 Hardware maintenance 350
- Hardware maintenance 18-13 351
- 18-14 Hardware maintenance 352
- PCP replacement 354
- Replacing a card 354
- Disk unit replacement 356
- Replacing a disk in an 357
- Removing and 360
- Replacing the primary 360
- Replacing the 361
- Upgrade unshadowed 363
- 18-26 Hardware maintenance 364
- Enabling or disabling 365
- System Status and Maintenance 366
- Select a softkey > 366
- View Disk 366
- Tape drive replacement 367
- 18-30 Hardware maintenance 368
- Hardware maintenance 18-31 369
- Tape drive maintenance 370
- Tape drive cleaning kits 371
- Cleaning the Archive 371
- Archive tape drive cleaning 373
- Cleaning the Tandberg 374
- 18-38 Hardware maintenance 376
- Chapter 19 377
- Disk drive sanity test 379
- Disk problem 380
- Sense keys 380
- Communication 380
- Tape backups 382
- Risk of data loss 382
- Appendix A 383
- Configuring an 385
- HP700/32 terminal 385
- HP700/32 setup screens 386
- Terminal configuration A-5 387
- A-6 Terminal configuration 388
- Configuring a VT420 terminal 389
- VT420 setup screens 390
- Configuring a VT520 terminal 391
- VT520 setup values 393
- Port selection for VT520 397
- Configuring an NT220 terminal 398
- NT220 setup screens 399
- A-18 Terminal configuration 400
- HP700/22 terminal 401
- HP700/22 setup screens 402
- T T T T T T T T T 403
- T T T T T T 403
- Configuring a VT320 terminal 404
- VT320 setup screens 405
- Configuring a VT220 terminal 406
- VT220 setup screens 407
- A-26 Terminal configuration 408
- Appendix B 409
- B-4 Modem configurations 412
- Connecting the 413
- U.S. Robotics modem 415
- Racal modem 418
- Configuring the Racal 419
- ALM3223 modem as a 419
- Hayes modem 420
- Configuring the Hayes 421
- Optima 144 modem as 421
- UDS modems 422
- Configuring the UDS 423
- 2440 modem as a local 423
- 2400 bps modem 423
- 9600 bps modem 426
- UDS 224 A/D modem 429
- 224 A/D as a local 429
- Ven-Tel modems 433
- Setting the switches 434
- Ven-Tel 9600 Plus/ 434
- 9600 Plus II modem 434
- Plus II modem 435
- Ven-Tel 2400-33/2400 436
- Plus II as a local 9600 436
- Plus II as a remote 439
- 9600 Plus II as a 440
- Appendix C 441
- Flowcharts 443
- Flowcharts (continued) 444
- AA—LED stuck at “.4” 454
- Appendix D 455
- Call registers 456
- NCR formulas 457
- Assumptions 457
- Calculations 458
- ISDN penetration factor 458
- Default call registers 458
- CSQI/CSQO 459
- Numerics 461
- Reader Response Form 465
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