Seagate ST3390N Guia de Instalação Página 215

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Configuring the Meridian 1 12-33
Adding ACD agents
Standard 1.0 Modular Option EC Installation and Maintenance Guide November 1999
Overlay 11—ACD agents
Prompts Responses Description
REQ NEW
TYPE SL1
TN ll s cc u Enter an ACD agent TN. Ranges:
Double Density
Loop = 0–159
Shelf = 0–1
Card = 2–3
Unit = 0–7 (for DD)
CDEN DD ACD agents must be on double
density-line card.
DES yyyyyy ACD agent description of 1–6
characters
CUST Enter the customer number.
KLS 1 Key loop segment
CLS VMA Enter class of service: voice
messaging allowed. Use the default
for all other Class of Service options.
KEY 0 ACD xxxxxxx
0 yyyyyyy
Define key 0 as an ACD agent key.
DN xxxxxxx is the Meridian Mail DN.
ID yyyyyyy is any unused DN in the
numbering plan, and is used to
identify the agent position. It is not
dialed by users.
KEY 1 SCN zzzzzzz Define key 1 as a single-call non-
ringing DN (SCN-DN). Also use this
value when you configure the
Channel DN in the Channel
Allocation table. See “System status
and maintenance” in the
System
Administration Guide
(NTP 555-7001-301).
KEY 2 MSB Define key 2 as a Make Set Busy key.
KEY 3 NRD Define key 3 as a Not Ready key.
KEY 6 TRN Define key 6 as a Transfer key.
KEY 7 AO3
(letter O)
Define key 7 as a Conference key.
KEY 9 RLS Define key 9 as a Release key.
CR Press carriage return to the end of
the overlay. (The prompt REQ comes
up.)
If you are finished adding agents,
continue with the next step and exit.
To add another agent, return to the
top of the table.
**** Exits the overlay.
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